After the question of vendor selection, the second most frequent query Craig Le Clair, VP and Principal Analyst at Forrester, gets on robotic process automation (RPA) is about operating models: How are companies scaling this technology? With 70 or 80 percent of companies in a pilot or proof of concept phase, it’s natural to look beyond a successful initial deployment and ask, “What’s next?”

A few bots are easy to manage, but it’s important to understand how your organization will manage scalability: When dozens of bots multiply into hundreds, does IT or the line of business own the RPA function? How do you calculate total cost of ownership (TCO) and estimate full-time equivalent (FTE) savings and holdbacks?

Answers to these questions and more in Part 2 of Robotic Process Automation: A Q&A with Forrester’s Craig Le Clair. Watch the video below, and if you missed Part 1 covering top use cases of RPA across industries and business functions, watch that here.

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