Call it digital transformation, digital disruption, digital operations or digital process automation. No matter what term an organization uses to describe automation technology, the goal the same everywhere: to harness the power of digital to elevate the customer journey and drive end-to-end business outcomes.
RPA technology is in a relatively early stage, laying the groundwork for not only digital transformation, but also a new generation of intelligent applications that go beyond automating repetitive tasks, such as robots powered by artificial intelligence (AI).
Robotic Process Automation: A Q&A with Forrester’s Craig Le Clair: Is Robotic Process Automation (RPA) a flash in the pan or a sustainable technology? What are top use cases across industries and business functions? What’s the difference between RPA and Artificial Intelligence (AI)? Craig Le Clair, Principal Analyst and VP at Forrester Research, answers these questions and more in this new video Q&A.